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Operations Supervisor

Operations Supervisor 
for our location in Milan 
Operations Supervisor 
for our location in Munich, Bayern

Job Description

At Amazon, our motto is “Work Hard. Have Fun. Make History.” This position offers an exciting opportunity to make history by becoming a founding member of a team whose purpose is to solve complex challenges and to create unprecedented customer experiences on a daily basis. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and a passion to create world class customer experiences that will change the face of commerce.

The Role:

This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment. You’ll work with highly skilled operators and program managers inventing and iterating to design the most effective operational processes. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You’ll be able to interface directly with customers in a way almost no one else in the industry can. You’ll lead a team of problem-solving associates to become owners and to reach challenging goals. You will need to thrive and deliver results in an ambiguous, fast paced and dynamic environment.

Five key areas that you’ll always focus on are safety, quality, customer experience, productivity, and fun.

On a daily basis, you can expect to:

· Ensure a safe work environment for all associates

· Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.

· Proactively identify and lead process improvement initiatives

· Balance labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals

· Embrace a start-up mentality and emphasize “have fun”

Supervisory Responsibilities:

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance as a means for achieving or exceeding Amazon expectations.

Key Job Elements - Fulfilment:

· Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise

· Lead the order batching strategy to ensure efficiency while protecting customer experience

· Allocate labor, lead meetings, direct and assign job duties for Fulfillment Associates

· Perform in depth problem solving in all areas to ensure successful and continuous operations

· Train, audit, and support employees to perform Amazon standard operating procedures and utilizing equipment and software

· Continuously utilize software and hardware tools to ensure normal day to day operations.

· Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed

· Provide additional supervisory responsibilities as needed and determined by management

· Communicate daily fulfilment metrics and report exceptions to other departments in Operations and throughout Amazon as necessary

· Report and escalate systemic issues to management as necessary and in a timely manner

· Review and update Standard Operating Procedures according to Amazon practices

· Participate in initiatives to ensure Safety and Operational Excellence

· Fully understand processes and daily goals, and make recommendations to improve performance

· Identify, address and resolve safety hazards within the Fulfillment Center

· Perform administrative duties, and additional functions, as needed and determined by management

· Support and work in all areas of the Fulfillment Center as required and as determined by site management

Key Job Elements – Dispatch:

· Develop and monitor delivery requirements and coordinate requirements with service providers.

· Coordinate pickup and delivery issues.

· Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.

· Consolidate data from multiple data sources and generate weekly metrics and daily reports to support business needs.

· Conduct daily coordination with operations teams to ensure orders depart on time with zero defects.

· Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.

· Manager delivery volume changes on a daily basis and adjust the delivery plan to meet customer expectations.

· Track any service constraints and changes in service providers, ensuring effective scheduling.

· Create “what if” routing solutions as part of expense savings opportunities.

· Must have a scientific University degree (Engineering would be preferred)

· Direct management experience for employees in a retail, distribution, or logistics environment

· Candidates must be flexible to work weekends and or evenings.

· Ability to independently cover shifts in absence of the shift-manager

· Demonstrated analytical skills and ability to problem solve and prioritize with little guidance

· Demonstrated excellent communication skills (written and verbal) with all levels of associates and management

· Demonstrated ability to use computer and wireless technology

· Fluent in both written and spoken English

· Interest in long term career development through assignments in multiple fulfillment centers across the nation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.

If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider

Our Benefits


We appreciate the time and talent our team members give to us each day.

That's why everyone enjoys great rewards and benefits.

The above is just a sneak peek of what we offer.
Find out the rest when you come on board.
Apply now

Our Culture


It's something we work to protect with every hire. Below are the key features of how we work together.

While you're here, check out our Leadership Principles.
They're what we live by each day.
Apply now

How we Recruit


We’ve been careful to make our recruitment process as transparent and straightforward as possible. The following steps are an outline of what you can expect.

We also keep you updated throughout the process.


Apply Online

All applications are completed online and won't take long to fill out.


Recruiter Phone Interview

Your first interview by phone: we get to know you, you get to know us
and you have the opportunity to evaluate your fit for us in more detail.


Hiring Manager Phone Interview

Your second phone interview: this is where we go a little further in
assessing your eligibility for the role.


Analytical Assessment

Here we need to assess your overall skills and aptitude for the role,
alongside several other assessments.


Panel Interview

The final stage: a selection of Amazonians, from your prospective team
and HR, meet you in-person.


Job Offer

Great job - welcome to the family!

Get started:
Take your next step with Amazon.
Apply now